The Process Isn't Broken—The Operating Model Is When performance declines, customer satisfaction slips, or growth stalls, organizations often arrive at the same conclusion: "We need better processes." That instinct makes sense. Process maps, workflow redesigns,...
Throughout history, civilization has been shaped by transformative inventions, extraordinary discoveries, and breakthrough technologies—the wheel, penicillin, and the internet, to name a few. Today, businesses and individuals alike are confronting the next...
Insights|2.0 CAN IMPROV CHANGE A COMPANY’S FUTURE? In today’s rapidly changing world, companies with a growth mindset are increasingly searching for new ways to address challenges, and new ways of thinking altogether. The answer may lie in a concept introduced more...
Process Improvement / Continuous Improvement takes on more importance with each passing day. It is critical to understand the building blocks underlying Process Improvement. The main cornerstone is Process Mapping, whether done manually, via automation or AI. This...
April 2025 In times like this, when there is a level of disruption in the economic world, one of the few absolutes is that “We don’t know what we don’t know” so uncertainty is inevitable. How organizations and their leadership react, how they navigate changing times,...
With a change in government administration about to begin, the financial services world in general faces new challenges and anticipates new opportunities with the promised adjustments to government mandates regarding risk and regulatory compliance and a revised...
Several months back, BASG engaged with a North Carolina community college to review their current data storage and data tracking systems and recommend improvements to their data reporting. Their need to prioritize a project of this type arose from concerns about...
Mergers and Acquisitions (M&A) have always been a part of the business culture, big companies absorbing smaller entities, companies spreading their wings, branching out into new geographies and industries, or any one of a dozen other reasons make it reasonable to...
Over the past few years, organizations have given a name to their interaction with those they serve, Customer Experience (CX). And a name to how they work with their staff, Employee Experience (EX). For the moment we will focus on the essential connection between...