BASG is interviewing candidates for a Director of Digital Strategy at a bank in North Carolina. In-office will be required.
The Director of Digital Strategy will be responsible for developing and executing strategic initiatives to drive growth and innovation in digital banking, channels, products, and services. This role requires a strong understanding of digital banking trends, consumer/small business behavior, and emerging technologies.
Responsibilities
- Develop and implement a comprehensive digital strategy aligned with the company’s objectives and customer needs.
- Lead the ideation prioritization, and execution of initiatives related to online account generation, payments, debit cards, ATMs, bill pay, emerging digital payments, and digital customer support.
- Collaborate with IT, operations, line of business leaders, compliance, and other key stakeholders to define product roadmaps and deliver high-quality digital experiences.
- Conduct market research and competitive analysis to identify trends, opportunities, and threats in the digital banking landscape.
- Analyze key performance metrics and user feedback to measure the effectiveness of digital initiatives and identify areas for improvement.
- Stay current on industry developments, regulatory requirements, and best practices related to digital banking and payments.
- Build and maintain relationships with external partners, vendors, and fintech companies to explore potential partnerships and integration opportunities.
- Advocate and communicate the global digital vision and strategy to all stakeholders across the bank.
- Articulate the value of “digital” and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences.
- Spearhead the bank’s payments strategies and source the right vendor relationships to build out payments strategy.
- Oversee the VISA relationship and continue to evolve card services’ practices to better manage risks, mitigate fraud, grow revenue, and maximize VISA incentive dollars. Understand the VISA network activity, including tracking trends, losses, monitoring activity and periodic formal management reporting.
- Provide customers with the option for self-service to include a new platform for digital account origination.
- Advocate for the customer experience and create executional practices/standards using industry and market best practices and customer/business stakeholder feedback.
- Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
- Complete all mandatory annual compliance training.
A reminder that BASG cannot work through any agencies to fill this position.
Please be respectful of everyone’s time and do not respond if you represent or work through an agency. We cannot make an exception to this.
Also, BASG cannot work with offshore resources or respond to requests for Visa transfers.
Requirements
Education:
- Bachelor’s degree in Marketing, Finance, or related field; MBA or advanced degree preferred.
Required:
- 8+ years of experience in digital strategy, product management, or related roles within banking or financial services industry.
- Proven track record of successfully launching and scaling digital products and services, preferably in the areas of online account opening, debit cards, ATMs, bill pay, and digital payments.
- Previous people leadership experience, ideally in building out a new team.
- Strong analytical skills with the ability to interpret data, identify insights, and make data-driven decisions.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Strategic thinker with a customer-centric mindset and a passion for delivering exceptional user experiences.
- Demonstrated leadership experience, including the ability to inspire and motivate teams to achieve ambitious goals.
- Proficient in Microsoft Office products.