Business Advisory Solutions Group (BASG) is actively interviewing candidates for a Process Improvement Analyst role. This is a junior to mid-level staff position that requires a hybrid work schedule in Charlotte, NC. Candidates must reside within daily commuting distance.
The Process Improvement Analyst acts as both a tactical and strategic partner focused on enhancing operational efficiency and supporting AI evaluation initiatives. This role collaborates across the organization to identify, assess, and implement process improvements.
This position is responsible for ensuring that processes remain accurate, current, compliant with best practices, and aligned across all lines of business. The ideal candidate has experience partnering with leadership, identifying process improvement opportunities, developing standardized operating procedures, and supporting change management efforts.
Please note: BASG does not work with staffing agencies, offshore resources, or visa transfer requests. Do not apply if you are represented by or affiliated with an agency.
Key Responsibilities / Essential Functions
- Conduct discovery sessions with lines of business and key stakeholders to understand current workflows and identify variations.
- Identify process inefficiencies, redundancies, and inconsistencies across business units.
- Participate in AI evaluation and implementation efforts.
- Map, document, and redesign end-to-end processes using standardized templates and best-practice frameworks.
- Collaborate across departments to ensure process alignment and consistency.
- Develop gap analyses to support decision-making.
- Contribute to project plans, milestone tracking, and documentation.
- Partner with business leaders to prepare process recommendations, including presentations for senior management, process maps, metrics, and business requirements.
- Develop clear, actionable SOPs and workflow documentation.
- Create templates, checklists, and tools to promote operational consistency and reduce errors.
- Maintain a centralized repository of procedures and ensure timely updates as processes evolve.
- Identify opportunities for automation and efficiency improvements.
- Research and summarize industry best practices related to process management.
- Recommend solutions aligned with regulatory requirements, internal policies, and organizational culture.
- Support change management initiatives, including stakeholder training and documentation updates.
- Comply with all regulatory requirements, including BSA, AML, CIP, OFAC, lending regulations, and consumer compliance laws (including fair lending).
Job Requirements
Education
- Bachelor’s degree in Business, Operations, Finance, Management, or a related field.
Required Experience & Skills
- Banking experience required.
- 2–5 years of experience in process improvement, business analysis, operations, or a similar role.
- Experience creating process maps, SOPs, and workflow documentation.
- Proficiency in Microsoft Office products.
- Strong attention to detail and organizational skills.
- Working knowledge of process improvement methodologies (Lean, Six Sigma, etc.).
- Excellent analytical, documentation, and problem-solving abilities.
- Ability to translate complex processes into clear, user-friendly documentation.
- Strong interpersonal skills and ability to collaborate at all organizational levels.
- Proficiency with process mapping tools (e.g., Visio, Lucidchart).
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Strong written and verbal communication skills.
- Experience working within a continuous improvement management system (e.g., Danaher Business System, McKinsey-style Lean Management System) is a plus.